Privacy policy

This Privacy Policy describes how VDV Electronics Inc ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.vdvelectronics.com ("the Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

This may include:

  • Contact details including your name, address, phone number, and email

  • Order details including billing/shipping address, payment confirmation, and contact info

  • Account login and security credentials

  • Customer support interactions you initiate

Some features of the Services may require you to provide certain information. If you choose not to, you may be unable to access certain features.

Text Messaging (SMS) Policy

By providing your phone number, you consent to receive SMS messages from VDV Electronics Inc. for purposes such as:

  • Service scheduling or appointment reminders

  • Address verification or entry coordination

  • Updates about technical issues or service delays

You will not receive marketing or promotional SMS messages.
Message and data rates may apply. To opt out, reply STOP. For assistance, reply HELP or contact us at info@vdvelectronics.com. No mobile opt-in will be shared with
third parties for marketing purposes.

We may send SMS messages only to customers who have provided their phone number during a service inquiry or scheduling request.

Information We Collect about Your Usage

We may automatically collect certain technical and usage information using cookies and similar tools. This may include your IP address, browser, device data, and how you interact with our Site or emails.

Information We Obtain from Third Parties

We may receive personal information from:

  • Service providers (e.g., Shopify for e-commerce services)

  • Payment processors (e.g., credit card verification, order fulfillment)

  • Analytics or tracking tools that support our operations

All such data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use personal information to:

  • Provide and manage the Services you request

  • Communicate regarding your orders or appointments

  • Process transactions and schedule installations

  • Respond to inquiries and provide customer support

  • Detect and prevent fraudulent or suspicious activity

  • Improve the functionality and reliability of our Site

Cookies

We use cookies to enhance your user experience, understand usage, and deliver relevant content. You can manage your cookie settings through your browser. For more info, see Shopify's cookie policy.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors who perform services on our behalf (e.g., hosting, payment, shipping, analytics)

  • Legal authorities as required by law

  • Affiliates or corporate group members in the context of business operations

  • Marketing partners for advertising on our site only (no SMS marketing)

We do not use or disclose sensitive personal information without consent or for profiling.

Third-Party Sites

Our Site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Children's Data

Our Services are not intended for children under 13. We do not knowingly collect data from children.

Security and Retention

We use safeguards to protect your data. However, no system is 100% secure. Retention periods vary depending on legal requirements and business needs.

Your Rights

Depending on your location, you may have rights to:

  • Access or delete your data

  • Correct inaccuracies

  • Opt out of certain processing

  • Withdraw consent

  • File a complaint with a data protection authority

To exercise your rights, contact us using the info below.

Contact

VDV Electronics Inc
13045 Cranston Avenue
Los Angeles, CA 91342, USA
Email: info@vdvelectronics.com